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Applications Consultant Western Canada

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Vancouver, BC
Job Type
Direct Hire
Jul 10, 2018
Job ID
Position Summary:
Responsible for ensuring total customer satisfaction within the organizations installed base. Performs installations, validations/verification's and training on company’s Instruments. Provides on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.

Key Accountabilities: 
• Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
• Coordinates the instrument go-live process with internal and customer stakeholders.
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
• Responsible for customer clinical & technical support and education.
• Instructs customer on proper operation and clinical utilization of products.
• Achieves and maintains a high level of competency in technical knowledge of products and services.
• Strives to achieve similar competency regarding competitive systems.
• Achieves/maintains a comprehensive knowledge of regulatory requirements.
• Responsible for knowledge and competency regarding Data Management Systems (including pre-sales, and post-sales support activity).
• Identifies opportunities to further penetrate current customers installed base and grow revenue within assigned accounts.
• May assist Sales Consultant with lead generation through pre and post-sales support.
• Performs product demonstrations.
• Participates in seminars, workshops and convention exhibit activities as requested by Management.
• Develops/ maintains an account list and calls on each according to required frequencies.
• Maintains aspects of IL Customer Databases and Property Accountability Documents.
• Manages and controls expense budget.
• Prepares forecasts and other monthly reports as required by management.
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work instructions.
• Performs other duties and responsibilities as assigned by CAM
 Skills & Capabilities:
• Effective Communication Skills.
• Project Management.
• Strong Customer Focus.
• Functional Technical Skills.
• Analytical.
• Presentation Skills.
• Problem Solving.
• Multi-Tasking.
• Self-Development.
• Technical Learning & Training.
• Efficiently works under pressure to meet deadlines.
• May work extra hours to complete assigned tasks

Min Knowledge & Experience required for the position:  
• Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
• Minimum of three years related experience (clinical preferred).
• Proven technical proficiency and knowledge.
• Strong planning and organizational skills.
• Project management skills/experience desirable.
• Ability to communicate effectively at varying levels of the organization.
• Demonstrated proficiency in written and verbal communication. 
• Demonstrated problem solving skills.
• Collaboration, capable of executing in a team environment. 
• Strong computer skills (Word, Excel and PowerPoint)


KNG gets high demand for professionals in R&D, Engineering, Chemistry, Science and technology, manufacturing, Quality, Regulatory affairs, Process, and Facilities.

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Our philosophy is not only to understand the skill set that we covet for each opportunity we represent, but to understand the “why” behind it.


We assist and coach high level gainfully employed Candidates, to make life altering career changes.

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