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We assist and coach high level gainfully employed Candidates to leave good positions; for greater ones.

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Field Service Engineer

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Toronto, ON
Job Type
Mar 06, 2017
Job ID

Job Description

The purpose of the Field Engineer (FE) is to provide: technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance, solution-oriented consultative training, technical support, and troubleshooting of our diagnostic product line.


Required Skills

·     2-5 years of experience as a Field Engineer in the medical, cap equipment or diagnostics industry.

·     Knowledge of clinical laboratory workflow.

·     Medical technologist experience or clinical automated laboratory instrumentation.

·     Experience with troubleshooting laboratory equipment, including performing instrument repair work.

·     Demonstrated interpersonal and diplomacy skills.

·     Excellent communication skills both verbal and written.

·     Presentation and training skills.

·     Proficient computer skills.

In addition, you will need:

·     Willingness to travel in Canada and to a lesser degree the United States with the potential for occasional international travel.

·     Valid Driver’s License

Required Experience

·     Integration of diagnostic, med device, or cap equipment products into new and existing client institutions.

·     Monitoring and making improvements related to instrument performance.

·     Complaint reporting.

·     Execute training and implementation plan with client and field team.

·     Facilitate intradepartmental communication to optimize testing solutions within institutions.

·     Provide consultative solutions for clients and prospects.

·     Suggest and implement laboratory workflow solutions.

·     Troubleshoot process and product issues.

                        Report client satisfaction and needs.

·     Routinely performed and scheduled preventative maintenance.

·     Develop strategy for ongoing client satisfaction, and testimonials.

·     Other responsibilities as assigned by your manager or the Company.



KNG gets high demand for professionals in R&D, Engineering, Chemistry, Science and technology, manufacturing, Quality, Regulatory affairs, Process, and Facilities.

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Our philosophy is not only to understand the skill set that we covet for each opportunity we represent, but to understand the “why” behind it.


We assist and coach high level gainfully employed Candidates, to make life altering career changes.

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