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We assist and coach high level gainfully employed Candidates to leave good positions; for greater ones.

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Field Service Engineer

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Location
Toronto, ON
Job Type
Contract
Date
Mar 06, 2017
Job ID
2458294

Job Description

The purpose of the Field Engineer (FE) is to provide: technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance, solution-oriented consultative training, technical support, and troubleshooting of our diagnostic product line.

 

Required Skills

·     2-5 years of experience as a Field Engineer in the medical, cap equipment or diagnostics industry.

·     Knowledge of clinical laboratory workflow.

·     Medical technologist experience or clinical automated laboratory instrumentation.

·     Experience with troubleshooting laboratory equipment, including performing instrument repair work.

·     Demonstrated interpersonal and diplomacy skills.

·     Excellent communication skills both verbal and written.

·     Presentation and training skills.

·     Proficient computer skills.

In addition, you will need:

·     Willingness to travel in Canada and to a lesser degree the United States with the potential for occasional international travel.

·     Valid Driver’s License

Required Experience

·     Integration of diagnostic, med device, or cap equipment products into new and existing client institutions.

·     Monitoring and making improvements related to instrument performance.

·     Complaint reporting.

·     Execute training and implementation plan with client and field team.

·     Facilitate intradepartmental communication to optimize testing solutions within institutions.

·     Provide consultative solutions for clients and prospects.

·     Suggest and implement laboratory workflow solutions.

·     Troubleshoot process and product issues.

                        Report client satisfaction and needs.

·     Routinely performed and scheduled preventative maintenance.

·     Develop strategy for ongoing client satisfaction, and testimonials.

·     Other responsibilities as assigned by your manager or the Company.

 


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KNG gets high demand for professionals in R&D, Engineering, Chemistry, Science and technology, manufacturing, Quality, Regulatory affairs, Process, and Facilities.

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