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Field Service Engineer

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Location
Minneapolis, MN
Job Type
Direct Hire
Date
May 10, 2017
Job ID
2479370
Position Summary:

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Company’s instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Key Accountabilities:
• Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems.
• Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.
• Instructs customers in the proper operation, maintenance and troubleshooting of instruments and systems.
• Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health
Canada) mandated policies, procedures, work instructions, and records
• Serves as a company liaison with customers.
• Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generations
• Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
• Other duties and responsibilities as assigned by the Area Service Manager


Skills & Capabilities:
Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills;

Min Knowledge & Experience required for the position:
• Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.
• Must possess some organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
• Ability to communicate effectively with customers, peers and management through oral and written presentations/ reports.
• Must have some basic MS Office Skills (Word, Excel and PowerPoint} including the ability to manipulate data and build presentations.
• Travel is required. Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory.
 

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KNG gets high demand for professionals in R&D, Engineering, Chemistry, Science and technology, manufacturing, Quality, Regulatory affairs, Process, and Facilities.

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