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We assist and coach high level gainfully employed Candidates to leave good positions; for greater ones.

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Field Service Engineer

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Location
Houston, TX
Job Type
Direct Hire
Date
Jun 01, 2017
Job ID
2487539

Position SummaryFSE:

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, calibration and maintenance of Company’s instruments and systems for an assigned territory or system population

Principal Duties & Responsibilities:

• Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems
• Performs routine, non-routine and unusual technical repairs of all systems assigned. This includes updates, retrofits, PMs and product enhancements.
• Instructs customers in the proper operation, maintenance and trouble-shooting of instruments and systems.
• Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records
• Serves as a company liaison with customers.
• Responsible for routine and consistent interaction with sales counterparts with respect to customer situations, updates, and lead generations.
• Schedules, coordinates, and presents pertinent information at Customer User Group Training Seminars and Marketing Roadshows
• Assists the Area Service Manager in analyzing the severity of customer complaints and to develop plans to resolve customer complaints. As needed, Travel into other territories to assist with duties and responsibilities above.
• Other duties and responsibilities as assigned by the Area Service Manager

Minimum Skills & Knowledge Requirements:

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.
• Minimum of three years experience as a FSE I in the diagnosis, repair and maintenance of clinical diagnostics, cap equipment, or medical devices.
• Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
• Ability to communicate effectively with customers, peers and management through oral and written presentations / reports..
• Travel is required. Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory


ABOUT US

KNG gets high demand for professionals in R&D, Engineering, Chemistry, Science and technology, manufacturing, Quality, Regulatory affairs, Process, and Facilities.

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Our philosophy is not only to understand the skill set that we covet for each opportunity we represent, but to understand the “why” behind it.

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